The Customer Relationship Management Software Solutions are a category of enterprise softwares ? that covers a set of applications and software, to help the businesses manage their customer related data and the customer interaction, as well as sales automation, and promotions.
We began to move into the CRM software development in 2009 and have managed to attract 30 reliable customers so far. We have designed all the necessary features in the system accordingly as well as our own added advantages as well.
This software solution is recommended to be used when handling customers in large groups e.g. Supermarkets, Vehicle or other Showrooms, Textile businesses, Hospitals as well as Book Shops. Wherever there are customers, relationships are very important and the CRM system is the best solution to handle all the necessary information.
Our system is equipped with important and more beneficial features like bulk emails and bulk sms’s in order to send more and more messages instantly on sales promotions or latest deals. It has now become a popular marketing strategy that customers being awarded with points for their purchases and the system offers this function. As an added advantage there are report generating capabilities in the system in order to analyze customer behavior and decide in on improving marketing and sales.
In the Customer Registration Form you can preserve all the important details you require of your loyalty customers.
In addition to the customer’s basic details, you could also record the spouse name, spouse birthday and anniversary date.
Customer festivals are very important for marketing plans and promotions. You can easily add the customer’s festival at Registration in Onimta Merit plus Customer Relation Management System (CRM).
You could also record the childrens names and birthday
You could rate your loyalty customers by Gold, Platinum, Silver and Senior Citizens etc
You can categorize customers as loyalty customers, tourist guides or other.
You can create customer groups and offer different points for them (bank or any other company staff).
You can also add additional details of customer
You can allow different points for different customer categories and different customer types.
You can allow points for each Supplier’s products easily.
At any of your outlets, your customer can refer the loyalty card, spend or update points easily.
You can easily monitor the customer’s birthday to send Wishing SMS or E-Mails.
During the Festival times of your loyalty customers, you can send SMS and E-Mails accordingly.
You can monitor customers by purchase value and send SMS
It’s easy to filter loyalty customers that have special anniversaries and send SMS or Emails
Individually or to all customers, you can easily inform your promotions or other messages many times by using Onimta Merit plus Customer Relation Management system (CRM).
You can allow various points for each product.